Help & Support


Shipping : 

Estimated time for USPS first class mail is 2-5 business day. This time for USPS international first class mail will be 6-10 business day.
Processing time does not include shipping time. If you need your order by a specific date or other form of shipment ,please contact us PRIOR to placing your order to make sure that we are able to meet the deadline and service.
(Insurance not included. Please contact us if you would like to add shipping insurance.)

Returns & exchanges : 

 Please contact us within 24 hours of receiving your purchased item if you have any problem with. We will do our best to resolve the problem, as we want you to be happy with your purchase. Due to the nature of bridal accessories all sales are final . If a special exception is made, a 15% restocking fee will apply and the item must be returned unworn in brand new condition in 24 hours of receiving and buyer will be responsible for the shipping costs . ( So, the refund will be your paid amount minus %15 restocking fee and the shipping cost .)
Unfortunately , we are not able to accept any return or exchange after this time frame . "
**** All Custom sales are final *****
For all International orders: Please note that you are responsible for any import duties/taxes incurred and those fees are not included in our pricing or shipping fees.

Packaging : 

All items arrive gift-wrapped in a beautiful Jewelry box and tied with a gorgeous satin ribbon.

WHOLESALE accounts considered. Please contact us to discuss.

 

 

 
Email :
For general, orders and wholesale inquiries please email us :
 
info@GlamDuchess.com
sales@GlamDuchess.com